DSTV streaming problems

I stream DSTV via my laptop and consistently experience problems that I do not encounter with any other streaming service. During the India vs Proteas series, there were repeated sound issues with the Afrikaans commentary, accompanied by on-screen messages stating, “We apologies (sic) for the sound problems.” Similar problems occurred again during some of the Betway SA20 matches. On those occasions, the issues were attributed to weather conditions, yet none of my other streaming services were affected at the same time. In addition, because the Afrikaans commentators are not present at the venue, there is a noticeable delay in their reactions to key moments in the game, which detracts from the viewing experience. I also find the persistent criticism of players and team strategy unnecessarily negative and irritating. From a technical perspective, I regularly receive a “PER undefined” error. Every time I load a page, it buffers, and I have to manually refresh before it will load properly. There is nothing wrong with my Wi-Fi signal strength or my laptop - I am technically competent and perform regular maintenance on my device. It is also extremely frustrating that highlights often take hours to become available on DStv, while the same content is usually accessible on YouTube within minutes of an event ending. Given these ongoing issues, I am not surprised that DStv is losing subscribers. This is clearly not only a pricing issue, but also one of service quality and reliability. To add insult to injury, when I attempted to submit this very complaint, I received a “Something went wrong” error message. That, unfortunately, sums up the entire experience. These problems are not recent. I have been experiencing one issue or another for years. IF YOU WOULD LIKE TO REACT, PLEASE DO SO VIA EMAIL.