IK
Ilse K
1 reviews | Active since Nov 2016
17 May 2022, 21:19
DSTV Streaming Platform
Sunday I was logged out of my Streaming platform. I logged onto the now.dstv and entered the code. I then had sound, but no picture. From there it went from bad to worse ...... after uninstalling, re-installing I had access to profiles, but very limited channels. Even when it allows me to go into a channel (after multiple retry efforts) .... it indicates that my device is linked to another profile. At that stage I then still had access to the full package streaming through my phone. I then reached out to the chat helpline. I tested the linespeed (50mbps), uninstalled, cleared history. Still the same issue persist. Again I was advised regarding VPN, history, uninstall and re-install. That I did today. For 90 minutes, I chatted .... now I dont have premium access on my phone or smart tv. This is ridiculous .....Netflix, PrimeVideo and YouTube works 100%. My normal prime and secondary decoder works fine. I only stream from 1 device at a time ..... now our main SmartTV is not working. This is surely an error on DSTV side if all other platforms work? And everytime I am asked to rate the service ..... but I am just as stuck as I was on Sunday evening.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
17 May 2022, 23:16Hi Ilse,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply17 May 2022, 23:16
Official
Hi Ilse,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
18 May 2022, 17:55Hi Ilse,
We tried to call you to no avail.
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. We know that we have let you down, and for that, we are very sorry.
Kindly confirm if the error has been resolved or if we should contact you again.
Please reply with a number to reach you on and a timeframe
Kind regards
DStv: Hello Peter Team
We tried to call you to no avail.
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. We know that we have let you down, and for that, we are very sorry.
Kindly confirm if the error has been resolved or if we should contact you again.
Please reply with a number to reach you on and a timeframe
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply18 May 2022, 17:55
Official
Hi Ilse,
We tried to call you to no avail.
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. We know that we have let you down, and for that, we are very sorry.
Kindly confirm if the error has been resolved or if we should contact you again.
Please reply with a number to reach you on and a timeframe
Kind regards
DStv: Hello Peter Team
We tried to call you to no avail.
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. We know that we have let you down, and for that, we are very sorry.
Kindly confirm if the error has been resolved or if we should contact you again.
Please reply with a number to reach you on and a timeframe
Kind regards
DStv: Hello Peter Team
Best regards,
IK
Ilse K's updateReviewer Update
19 May 2022, 10:18Good morning,
Thanks a lot - I did receive the call, but unfortunately I was driving and could not take the call. Subsequently our scheduled loadshedding started at 18:00, so I could not even attempt to logon.
Please note that from yesterday morning - I still only have the limited package on my Smart TV and my phone now only have limited viewing as well. I only have from channel 107 (nothing before that) and I dont have channel 144.
The primary & secondary decoder is still operating fine.
I have uninstalled and re-installed the applications again.
My Samsung TV device details are - Samsung TV UA55M6000 (7UkrT1nG8ITpSqmr09YDu1bOe)
Loadshedding permitted - I will be available tonight between 17:00 - 18:30.
Thanks a lot - I did receive the call, but unfortunately I was driving and could not take the call. Subsequently our scheduled loadshedding started at 18:00, so I could not even attempt to logon.
Please note that from yesterday morning - I still only have the limited package on my Smart TV and my phone now only have limited viewing as well. I only have from channel 107 (nothing before that) and I dont have channel 144.
The primary & secondary decoder is still operating fine.
I have uninstalled and re-installed the applications again.
My Samsung TV device details are - Samsung TV UA55M6000 (7UkrT1nG8ITpSqmr09YDu1bOe)
Loadshedding permitted - I will be available tonight between 17:00 - 18:30.
IK
Ilse K's update19 May 2022, 10:18
Reviewer Update
Good morning,
Thanks a lot - I did receive the call, but unfortunately I was driving and could not take the call. Subsequently our scheduled loadshedding started at 18:00, so I could not even attempt to logon.
Please note that from yesterday morning - I still only have the limited package on my Smart TV and my phone now only have limited viewing as well. I only have from channel 107 (nothing before that) and I dont have channel 144.
The primary & secondary decoder is still operating fine.
I have uninstalled and re-installed the applications again.
My Samsung TV device details are - Samsung TV UA55M6000 (7UkrT1nG8ITpSqmr09YDu1bOe)
Loadshedding permitted - I will be available tonight between 17:00 - 18:30.
Thanks a lot - I did receive the call, but unfortunately I was driving and could not take the call. Subsequently our scheduled loadshedding started at 18:00, so I could not even attempt to logon.
Please note that from yesterday morning - I still only have the limited package on my Smart TV and my phone now only have limited viewing as well. I only have from channel 107 (nothing before that) and I dont have channel 144.
The primary & secondary decoder is still operating fine.
I have uninstalled and re-installed the applications again.
My Samsung TV device details are - Samsung TV UA55M6000 (7UkrT1nG8ITpSqmr09YDu1bOe)
Loadshedding permitted - I will be available tonight between 17:00 - 18:30.