RB
Rudie B

1 reviews | Active since May 2023

03 Oct 2023, 20:08

DSTV STREAMING PATHETIC

Recently subscribed to DSTV Streaming. However, I am constantly having problems with the app on my new LG Smart TV. When selecting a program / channel to watch it will either indicate "sorry we have a problem on our side' or Sorry we have a problem - retry or try later" If it starts up then it would freeze / hang after a while, and you have to repeat the above. Contacting their support / CALL CENTRE bears no fruit. their CALL CENTRE CLEARLY DO NOT HAVE THE TECHNICAL EXPERTISE OR KNOW HOW TO SORT OUT SUCH PROBLEMS. I phoned several times - their Whatsapp up service is a joke - does not word at all for streaming problems. Clearly they are only in business to make money. Compared to all the other streaming options i.e. Netflix, Prime Video, Disney etc. They are simply pathetic. Not only do they charge 10 x more yet cannot even render a sustainable service. Please be aware before subscribing to DSTV streaming. I am cancelling at month end.

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply03 Oct 2023, 22:09
Official
Hi Rudie,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 
RB
Rudie B's update05 Oct 2023, 17:00
Reviewer Update
DSTV has still not responded to my concerns - notwithstanding the fact that I am still without DSTV streaming. Then they regret losing subscribers. Simply pathetic