JM
JJ M
1 reviews | Active since Jul 2011
08 May 2024, 16:08
Dstv streaming not working for weeks. But the subscription paid...
Two months ago I subscribed to DSTV streaming on a DSTV Access streaming package. I downloaded the streaming app and it worked for one month. After the month to month subscription ended I renewed subscription and paid the R99 fee. But eversince then it is not working and I can't watch any access channels on my streaming app (or on the streaming website). So this current month I am paying for no service. Technically DSTV are *****ing my money, even if it is only R99, they are *****ing it for making me pay for something I can't use anymore and a service they don't render anymore.
I have tried many times to communicate with them on the live chat only to be told different things that didn't work. Log out, clear the cache and log back in.... Log out and delete the app and re install....
I did that a lot of times. One of your agents, about two/three weeks or so even told me DSTV streaming has got a problem and I must be patient it would be fixed soon.
Stil not working.
Even send an email and got told they would refer it to your technical dept for feedback and a ref no. But as expected no feedback from DSTV at all. And still no service.
This is unfair. If you cannot provide the service I am paying for I demand a refund.
When I open the app there is only 5 free to air channels of which one is DSTV 100 that comes with the app if you didn't subscribe to any streaming package. All useless channels that is not even part of Access.
But no sign of any access channels.
Helpful (0)
Replies (9)0
Replies (9)
DStv (MultiChoice)'s replyOfficial
08 May 2024, 16:21Hi JJ Myburgh,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply08 May 2024, 16:21
Official
Hi JJ Myburgh,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
JM
JJ M's updateReviewer Update
08 May 2024, 16:39Even of the steaming is fixed right now, which I doubt, It still would be unfair that I had no service for two weeks after payment was accepted by dstv. There should be compensation for this.
JM
JJ M's update08 May 2024, 16:39
Reviewer Update
Even of the steaming is fixed right now, which I doubt, It still would be unfair that I had no service for two weeks after payment was accepted by dstv. There should be compensation for this.
JM
JJ M's updateReviewer Update
11 May 2024, 11:343 day's after you acknowledge my complaint here still no feedback and no streaming service
27 April they said thay can't resolve and would send the issue to technician. Ot would be resolved in 24-48 hours. That 48 Hours became weeks as today already 11 May .
Today I went on chat again.
I got This from them on e again:
The issue is an error that can be cleared but I cannot do that myself so I have forwarded the matter to my team for resolution. The reference number for the escalation is ***.Escalations take between 24 to 48 hours to be resolved but it can be sooner than that. If that passes then you can request feedback using the reference number provided.
27 April they said thay can't resolve and would send the issue to technician. Ot would be resolved in 24-48 hours. That 48 Hours became weeks as today already 11 May .
Today I went on chat again.
I got This from them on e again:
The issue is an error that can be cleared but I cannot do that myself so I have forwarded the matter to my team for resolution. The reference number for the escalation is ***.Escalations take between 24 to 48 hours to be resolved but it can be sooner than that. If that passes then you can request feedback using the reference number provided.
JM
JJ M's update11 May 2024, 11:34
Reviewer Update
3 day's after you acknowledge my complaint here still no feedback and no streaming service
27 April they said thay can't resolve and would send the issue to technician. Ot would be resolved in 24-48 hours. That 48 Hours became weeks as today already 11 May .
Today I went on chat again.
I got This from them on e again:
The issue is an error that can be cleared but I cannot do that myself so I have forwarded the matter to my team for resolution. The reference number for the escalation is ***.Escalations take between 24 to 48 hours to be resolved but it can be sooner than that. If that passes then you can request feedback using the reference number provided.
27 April they said thay can't resolve and would send the issue to technician. Ot would be resolved in 24-48 hours. That 48 Hours became weeks as today already 11 May .
Today I went on chat again.
I got This from them on e again:
The issue is an error that can be cleared but I cannot do that myself so I have forwarded the matter to my team for resolution. The reference number for the escalation is ***.Escalations take between 24 to 48 hours to be resolved but it can be sooner than that. If that passes then you can request feedback using the reference number provided.
JM
JJ M's updateReviewer Update
11 May 2024, 12:04"Escalations take between 24 to 48 hours to be resolved but it can be sooner than that. If that passes then you can request feedback using the reference number provided"....
This was said already 28 April. That 24-48 hours have become 13 days now.
I went to your chat agents again today for help.
Answer The can't help me from their side and have submitted a query (again after 13 days) with a new ref no.
In the meantime I paid R99 for subscription (even though they said R49 pm when first subscribed), for a product or service I can't use at all and Dstv can't fix.
Would I get compensated for all this time I can't watch anything?
This was said already 28 April. That 24-48 hours have become 13 days now.
I went to your chat agents again today for help.
Answer The can't help me from their side and have submitted a query (again after 13 days) with a new ref no.
In the meantime I paid R99 for subscription (even though they said R49 pm when first subscribed), for a product or service I can't use at all and Dstv can't fix.
Would I get compensated for all this time I can't watch anything?
JM
JJ M's update11 May 2024, 12:04
Reviewer Update
"Escalations take between 24 to 48 hours to be resolved but it can be sooner than that. If that passes then you can request feedback using the reference number provided"....
This was said already 28 April. That 24-48 hours have become 13 days now.
I went to your chat agents again today for help.
Answer The can't help me from their side and have submitted a query (again after 13 days) with a new ref no.
In the meantime I paid R99 for subscription (even though they said R49 pm when first subscribed), for a product or service I can't use at all and Dstv can't fix.
Would I get compensated for all this time I can't watch anything?
This was said already 28 April. That 24-48 hours have become 13 days now.
I went to your chat agents again today for help.
Answer The can't help me from their side and have submitted a query (again after 13 days) with a new ref no.
In the meantime I paid R99 for subscription (even though they said R49 pm when first subscribed), for a product or service I can't use at all and Dstv can't fix.
Would I get compensated for all this time I can't watch anything?
JM
JJ M's updateReviewer Update
11 May 2024, 12:25Azonwabe... The only chat agents to get my app worked in 13 days. Well done Azonwabe! If only the rest of dstv (including agents and management) could be as effective and committed as you...
So now the rest of my complaint - how will dstv compensate me for the 13 days that I paid for and wasn't getting any service because of a fault on your side?
So now the rest of my complaint - how will dstv compensate me for the 13 days that I paid for and wasn't getting any service because of a fault on your side?
JM
JJ M's update11 May 2024, 12:25
Reviewer Update
Azonwabe... The only chat agents to get my app worked in 13 days. Well done Azonwabe! If only the rest of dstv (including agents and management) could be as effective and committed as you...
So now the rest of my complaint - how will dstv compensate me for the 13 days that I paid for and wasn't getting any service because of a fault on your side?
So now the rest of my complaint - how will dstv compensate me for the 13 days that I paid for and wasn't getting any service because of a fault on your side?
JM
JJ M's updateReviewer Update
15 Aug 2024, 18:03Dstv wrote: Hi JJ Myburgh,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
This was on 8 May.
It is now 15 August.... Three months later and feedback has not been communicated as soos as possible.
Only communication I get is emails practically begging me to re subscribe to Dstv streaming.
But I won't. Never again. Why? Because Dstv literally S.T.O.L.E two week's subscription from me because of their app that was not working. Because chat agents promised to send it to the technicians and resolve it. Promised to give feedback...
They didn't. I paid for one month subscription and I could only use two weeks before the app was broken. Is this my fault? No it never was. Dstv agents promised feedback on the matter as well as the hellopeter agents here.
Three months later nothing - showing a promise from DSTV is not an honour.
When you give me the two weeks subscription I did pay for but couldn't use, THEN only I will consider re subscribing.
Else not, and I will tell the world how dishonest and ***** Dstv really is.
So please STOP sending me mails telling me to re subscribe. I will NEVER untill you pay me back or give me the two weeks subscription that you stole and denied me to use and never gave me the promised feedback. I deleted your useless app.
I will advise others to do the same before they are ******.
You pay for a product, a service for use of one full month, the service stops after only two weeks you immediately contact the contact agents. They say they tried to fix it but they can't and they will refer it to the technicians and give me feedback as soon as possible.
Amd then I lost two weeks of the subscription I paid for, and did 't get and Dstv gladly took the money....
Three months later no one gave me feedback.
Shame on you Dstv... No wonder you are going down....
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
This was on 8 May.
It is now 15 August.... Three months later and feedback has not been communicated as soos as possible.
Only communication I get is emails practically begging me to re subscribe to Dstv streaming.
But I won't. Never again. Why? Because Dstv literally S.T.O.L.E two week's subscription from me because of their app that was not working. Because chat agents promised to send it to the technicians and resolve it. Promised to give feedback...
They didn't. I paid for one month subscription and I could only use two weeks before the app was broken. Is this my fault? No it never was. Dstv agents promised feedback on the matter as well as the hellopeter agents here.
Three months later nothing - showing a promise from DSTV is not an honour.
When you give me the two weeks subscription I did pay for but couldn't use, THEN only I will consider re subscribing.
Else not, and I will tell the world how dishonest and ***** Dstv really is.
So please STOP sending me mails telling me to re subscribe. I will NEVER untill you pay me back or give me the two weeks subscription that you stole and denied me to use and never gave me the promised feedback. I deleted your useless app.
I will advise others to do the same before they are ******.
You pay for a product, a service for use of one full month, the service stops after only two weeks you immediately contact the contact agents. They say they tried to fix it but they can't and they will refer it to the technicians and give me feedback as soon as possible.
Amd then I lost two weeks of the subscription I paid for, and did 't get and Dstv gladly took the money....
Three months later no one gave me feedback.
Shame on you Dstv... No wonder you are going down....
JM
JJ M's update15 Aug 2024, 18:03
Reviewer Update
Dstv wrote: Hi JJ Myburgh,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
This was on 8 May.
It is now 15 August.... Three months later and feedback has not been communicated as soos as possible.
Only communication I get is emails practically begging me to re subscribe to Dstv streaming.
But I won't. Never again. Why? Because Dstv literally S.T.O.L.E two week's subscription from me because of their app that was not working. Because chat agents promised to send it to the technicians and resolve it. Promised to give feedback...
They didn't. I paid for one month subscription and I could only use two weeks before the app was broken. Is this my fault? No it never was. Dstv agents promised feedback on the matter as well as the hellopeter agents here.
Three months later nothing - showing a promise from DSTV is not an honour.
When you give me the two weeks subscription I did pay for but couldn't use, THEN only I will consider re subscribing.
Else not, and I will tell the world how dishonest and ***** Dstv really is.
So please STOP sending me mails telling me to re subscribe. I will NEVER untill you pay me back or give me the two weeks subscription that you stole and denied me to use and never gave me the promised feedback. I deleted your useless app.
I will advise others to do the same before they are ******.
You pay for a product, a service for use of one full month, the service stops after only two weeks you immediately contact the contact agents. They say they tried to fix it but they can't and they will refer it to the technicians and give me feedback as soon as possible.
Amd then I lost two weeks of the subscription I paid for, and did 't get and Dstv gladly took the money....
Three months later no one gave me feedback.
Shame on you Dstv... No wonder you are going down....
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
This was on 8 May.
It is now 15 August.... Three months later and feedback has not been communicated as soos as possible.
Only communication I get is emails practically begging me to re subscribe to Dstv streaming.
But I won't. Never again. Why? Because Dstv literally S.T.O.L.E two week's subscription from me because of their app that was not working. Because chat agents promised to send it to the technicians and resolve it. Promised to give feedback...
They didn't. I paid for one month subscription and I could only use two weeks before the app was broken. Is this my fault? No it never was. Dstv agents promised feedback on the matter as well as the hellopeter agents here.
Three months later nothing - showing a promise from DSTV is not an honour.
When you give me the two weeks subscription I did pay for but couldn't use, THEN only I will consider re subscribing.
Else not, and I will tell the world how dishonest and ***** Dstv really is.
So please STOP sending me mails telling me to re subscribe. I will NEVER untill you pay me back or give me the two weeks subscription that you stole and denied me to use and never gave me the promised feedback. I deleted your useless app.
I will advise others to do the same before they are ******.
You pay for a product, a service for use of one full month, the service stops after only two weeks you immediately contact the contact agents. They say they tried to fix it but they can't and they will refer it to the technicians and give me feedback as soon as possible.
Amd then I lost two weeks of the subscription I paid for, and did 't get and Dstv gladly took the money....
Three months later no one gave me feedback.
Shame on you Dstv... No wonder you are going down....
JM
JJ M's updateReviewer Update
09 Sept 2024, 07:03Stop sending me these emails:
Hi Jacobus Myburgh, I will NEVER reconnect to you because you stole two weeks worth of subscription after you promised to sort it out and ****. STOP contacting me and take my info off your systems.
Reconnect Access Stream & pay R49 for 1 month, you'll save R50. Stream the best live & on-demand sport on Access. Plus, you'll catch all the LaLiga excitement - Real Sociedad vs Real Madrid on the 14th of Sep & Girona vs Barcelona on the 15th of Sep on CH 204.
Hi Jacobus Myburgh, I will NEVER reconnect to you because you stole two weeks worth of subscription after you promised to sort it out and ****. STOP contacting me and take my info off your systems.
Reconnect Access Stream & pay R49 for 1 month, you'll save R50. Stream the best live & on-demand sport on Access. Plus, you'll catch all the LaLiga excitement - Real Sociedad vs Real Madrid on the 14th of Sep & Girona vs Barcelona on the 15th of Sep on CH 204.
JM
JJ M's update09 Sept 2024, 07:03
Reviewer Update
Stop sending me these emails:
Hi Jacobus Myburgh, I will NEVER reconnect to you because you stole two weeks worth of subscription after you promised to sort it out and ****. STOP contacting me and take my info off your systems.
Reconnect Access Stream & pay R49 for 1 month, you'll save R50. Stream the best live & on-demand sport on Access. Plus, you'll catch all the LaLiga excitement - Real Sociedad vs Real Madrid on the 14th of Sep & Girona vs Barcelona on the 15th of Sep on CH 204.
Hi Jacobus Myburgh, I will NEVER reconnect to you because you stole two weeks worth of subscription after you promised to sort it out and ****. STOP contacting me and take my info off your systems.
Reconnect Access Stream & pay R49 for 1 month, you'll save R50. Stream the best live & on-demand sport on Access. Plus, you'll catch all the LaLiga excitement - Real Sociedad vs Real Madrid on the 14th of Sep & Girona vs Barcelona on the 15th of Sep on CH 204.
JM
JJ M's updateReviewer Update
09 Oct 2024, 12:39Stop sending me emails to try and get me to re subscribe.
You are dishonest and you didn't even reply to my complaints here. I cannot subscribe with such dishonest and ******** company again. You owe me 2 weeks subscription as your fault and hesitation to fix it was the cause of me not being able to use it.
You are dishonest and you didn't even reply to my complaints here. I cannot subscribe with such dishonest and ******** company again. You owe me 2 weeks subscription as your fault and hesitation to fix it was the cause of me not being able to use it.
JM
JJ M's update09 Oct 2024, 12:39
Reviewer Update
Stop sending me emails to try and get me to re subscribe.
You are dishonest and you didn't even reply to my complaints here. I cannot subscribe with such dishonest and ******** company again. You owe me 2 weeks subscription as your fault and hesitation to fix it was the cause of me not being able to use it.
You are dishonest and you didn't even reply to my complaints here. I cannot subscribe with such dishonest and ******** company again. You owe me 2 weeks subscription as your fault and hesitation to fix it was the cause of me not being able to use it.
JM
JJ M's updateReviewer Update
28 Oct 2024, 11:05Still no feedback or reply as promised since 8 May. Prove that DSTV is not reliable. They just giving me the finger on all my complaints....
08 May 2024 at 16:21
Hi JJ Myburgh,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
REALLY????
08 May 2024 at 16:21
Hi JJ Myburgh,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
REALLY????
JM
JJ M's update28 Oct 2024, 11:05
Reviewer Update
Still no feedback or reply as promised since 8 May. Prove that DSTV is not reliable. They just giving me the finger on all my complaints....
08 May 2024 at 16:21
Hi JJ Myburgh,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
REALLY????
08 May 2024 at 16:21
Hi JJ Myburgh,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
REALLY????