Dstv streaming is the pits

On Tuesday I recieved this text from Dstv “DStv: Your next debit order (R422.67) is on 25-07-2025. Helpful tip - download the MyDStv app to see what rewards you have, manage your account and more”

But I don’t owe them that much I signed up for a 12 month contract at R299 per month, this is ***** they changed my account from a 12 month contract to month to month without my contest. I have my contract agreement with Dstv via WhatsApp showing what I signed up for a 12 month service.

Upon receiving the text I called DSTV call centre to check what’s happening, I was told I was now on a month to month contract, but explicitly explained that I have WhatsApp conversations that state that I signed a 12 month R299 contract. I spoke to Bandile, he advised that his supervisor will rectify error on Tuesday within 10 minutes, he promised supervisor was checking my account, it’s been four days no feedback, update, call or email (Reference for call: ***). The only that has happened is Dstv debited the money, let me say stole more money from me.

When I signed up on the 2 July 2025, it was a 299 monthly contract, I was charged pro rata for the month and now on Tuesday not only did they **** up my contract but they cut off my viewing meaning. Dstv committed ***** (changed my contract) and stole money from pro rata payment (I paid for the month of July but got cut of from viewing in the 22 of July).

I don’t care what they do betting this but I need to warn other that streaming service services is bad, proceed with caution. It took close to 6 hours after signing up and paying for services to work as well, had to get in touch with Dstv over and over and over again.