DSTV Streaming is sh**t

I am extremely dissapointed with DSTV streaming subscription. I created a profile to buy Streaming service. The 10 call center agents I spoke with informed me they do not resolve streaming subscription issues, the chatbot was also not helpful, I was just informed the matter will be escalated. My Dstv app was just as useless as the other platforms, there is no deactivation option because I would like to cancel my subscription. I do not know why Multichoice will have streaming services yet fail to resolve minor technical issues. If I knew the service was this horrible, I would have never wasted my money. I paid over R369 only to not access anything, what the hell, yall must get your **** together. I want my account deactivated ASAP and refunded back my money. I have never been this frustrated, what is the point of the stupid chatbot and call center when customer issues are not immediately attended to? No wonder people are closing down their DSTV accounts, your service is poor and pathetic. you don't know what you doing you have a service that you don't understand I am not sure why you even have it. You have people who hang up calls because they don't understand the service and they are not trained on it