DSTV Streaming - Full Payment, No Service and No customer support!

Pathetic customer support and non- existent services. I paid on the 20th of Jan to activate the Premium Streaming Service via credit card on their website and to date I have not had service. The call centre says they do not support streaming services. The Online Chat platform consultant Reitumetse sent me a ticket no. which has not had progress for 5 days! I called the bank and they confirmed DSTV banked the money on the second day yet to date no service or allocation of payment. I have followed up daily with no resolve. Disappointed and would definitely not recommend. The last online chat consultant (Lindokuhle)requested that I ask the bank to rather reverse the payment as they dont know how to allocate credit card the payments.