LJ
Lauren J
1 reviews | Active since Feb 2021
04 Apr 2022, 21:22
DStv Streaming Fault
The DStv website payment portal is bad. I paid the quoted amount for compact streaming package using the payment portal on the Dstv website on the 26th of March, the payment reflected as paid in my bank account on 30th of March.
Today is April 4th and it is 9pm in the evening my streaming package is still not active. I have been through a process of sending emails with proof of payment , phone calls with customer care and online assistant chat with no action or resolution.
Iv been busy chatting with dstv for over a week in my own time and capacity just to get the channels I paid for .. I can't even watch football because they haven't allocated my payment to my profile. It appears that the allocating process has some problem. But no one can help with this and in the mean time you must just wait without channels.
They actually managed to connect me on Sunday at 2pm but then when I woke up on Monday morning today I had an SMS from DStv saying my account is overdue and I must pay now ! They continued to send me a further 3 SMS's during the day today.
I think streaming package is still new and no one knows how to allocate my payment.
Helpful (0)
Replies (6)0
Replies (6)
DStv (MultiChoice)'s replyOfficial
04 Apr 2022, 22:31Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply04 Apr 2022, 22:31
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
LJ
Lauren J's updateReviewer Update
05 Apr 2022, 11:32But it takes DStv over a week to attend to it , are you short on qualified staff or is there a major problem you need to make public before others experience the same disappointment
Yesterday I was told someone will call me , still no call today almost lunch time and still no active package.
Feedback is not being communicated with me only empty promises
Yesterday I was told someone will call me , still no call today almost lunch time and still no active package.
Feedback is not being communicated with me only empty promises
LJ
Lauren J's update05 Apr 2022, 11:32
Reviewer Update
But it takes DStv over a week to attend to it , are you short on qualified staff or is there a major problem you need to make public before others experience the same disappointment
Yesterday I was told someone will call me , still no call today almost lunch time and still no active package.
Feedback is not being communicated with me only empty promises
Yesterday I was told someone will call me , still no call today almost lunch time and still no active package.
Feedback is not being communicated with me only empty promises
DStv (MultiChoice)'s replyOfficial
05 Apr 2022, 18:10Hi Lauren,
We tried to call you to no avail.
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
We have sent you an email.
Please reply back to us with the proof of payment\statement and the email linked to your DStv App susbcription.
Kind regards
DStv: Hello Peter Team
We tried to call you to no avail.
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
We have sent you an email.
Please reply back to us with the proof of payment\statement and the email linked to your DStv App susbcription.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply05 Apr 2022, 18:10
Official
Hi Lauren,
We tried to call you to no avail.
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
We have sent you an email.
Please reply back to us with the proof of payment\statement and the email linked to your DStv App susbcription.
Kind regards
DStv: Hello Peter Team
We tried to call you to no avail.
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
We have sent you an email.
Please reply back to us with the proof of payment\statement and the email linked to your DStv App susbcription.
Kind regards
DStv: Hello Peter Team
Best regards,
LJ
Lauren J's updateReviewer Update
09 Apr 2022, 14:21Hi DStv
I'm back here again to vent my frustration. After our last conversation my streaming package was finally reconnected and my payment was said to be allocated. LIES !! Today they disconnected me again just in time to prevent me watching an afternoon and evening of premier League football.
I was able to stream on Wednesday to Friday then I received an SMS on Friday telling me I need to pay or else I will be disconnected and true to your word I was disconnected today.
3 of the agents I spoke with who all requested my bank statement to be sent in with pdf format all said they will attach this statement to my profile. LIES !!!!!
I just got off a call with your customer care centre and was told there is no payment statement attached to my profile.. no surprise why I have been disconnected again.
So how does it work ? I pay DSTv R409 for a compact streaming package on 30th March and have only been connected for 3 days then disconnected again, now I'm told I must pay again... Even my profile on my DStv website shows I must still pay ? Iv paid for a month I'm sure by the end of the month I will be billed again even though I haven't even been able to stream??
You guys better sort out the online streaming account / billing department or else you will lose customers. I am tired of messaging calling and emailing to get online streaming , I have paid , you guys connected me for 1 day then disconnected me. 4 days later you connected me again this time for 3 days then disconnected me again. It is now Saturday and I can't watch weekend football. You guys are not fixing the problem here and need me the customer to point this out , what an absolutely disgrace.
I'm back here again to vent my frustration. After our last conversation my streaming package was finally reconnected and my payment was said to be allocated. LIES !! Today they disconnected me again just in time to prevent me watching an afternoon and evening of premier League football.
I was able to stream on Wednesday to Friday then I received an SMS on Friday telling me I need to pay or else I will be disconnected and true to your word I was disconnected today.
3 of the agents I spoke with who all requested my bank statement to be sent in with pdf format all said they will attach this statement to my profile. LIES !!!!!
I just got off a call with your customer care centre and was told there is no payment statement attached to my profile.. no surprise why I have been disconnected again.
So how does it work ? I pay DSTv R409 for a compact streaming package on 30th March and have only been connected for 3 days then disconnected again, now I'm told I must pay again... Even my profile on my DStv website shows I must still pay ? Iv paid for a month I'm sure by the end of the month I will be billed again even though I haven't even been able to stream??
You guys better sort out the online streaming account / billing department or else you will lose customers. I am tired of messaging calling and emailing to get online streaming , I have paid , you guys connected me for 1 day then disconnected me. 4 days later you connected me again this time for 3 days then disconnected me again. It is now Saturday and I can't watch weekend football. You guys are not fixing the problem here and need me the customer to point this out , what an absolutely disgrace.
LJ
Lauren J's update09 Apr 2022, 14:21
Reviewer Update
Hi DStv
I'm back here again to vent my frustration. After our last conversation my streaming package was finally reconnected and my payment was said to be allocated. LIES !! Today they disconnected me again just in time to prevent me watching an afternoon and evening of premier League football.
I was able to stream on Wednesday to Friday then I received an SMS on Friday telling me I need to pay or else I will be disconnected and true to your word I was disconnected today.
3 of the agents I spoke with who all requested my bank statement to be sent in with pdf format all said they will attach this statement to my profile. LIES !!!!!
I just got off a call with your customer care centre and was told there is no payment statement attached to my profile.. no surprise why I have been disconnected again.
So how does it work ? I pay DSTv R409 for a compact streaming package on 30th March and have only been connected for 3 days then disconnected again, now I'm told I must pay again... Even my profile on my DStv website shows I must still pay ? Iv paid for a month I'm sure by the end of the month I will be billed again even though I haven't even been able to stream??
You guys better sort out the online streaming account / billing department or else you will lose customers. I am tired of messaging calling and emailing to get online streaming , I have paid , you guys connected me for 1 day then disconnected me. 4 days later you connected me again this time for 3 days then disconnected me again. It is now Saturday and I can't watch weekend football. You guys are not fixing the problem here and need me the customer to point this out , what an absolutely disgrace.
I'm back here again to vent my frustration. After our last conversation my streaming package was finally reconnected and my payment was said to be allocated. LIES !! Today they disconnected me again just in time to prevent me watching an afternoon and evening of premier League football.
I was able to stream on Wednesday to Friday then I received an SMS on Friday telling me I need to pay or else I will be disconnected and true to your word I was disconnected today.
3 of the agents I spoke with who all requested my bank statement to be sent in with pdf format all said they will attach this statement to my profile. LIES !!!!!
I just got off a call with your customer care centre and was told there is no payment statement attached to my profile.. no surprise why I have been disconnected again.
So how does it work ? I pay DSTv R409 for a compact streaming package on 30th March and have only been connected for 3 days then disconnected again, now I'm told I must pay again... Even my profile on my DStv website shows I must still pay ? Iv paid for a month I'm sure by the end of the month I will be billed again even though I haven't even been able to stream??
You guys better sort out the online streaming account / billing department or else you will lose customers. I am tired of messaging calling and emailing to get online streaming , I have paid , you guys connected me for 1 day then disconnected me. 4 days later you connected me again this time for 3 days then disconnected me again. It is now Saturday and I can't watch weekend football. You guys are not fixing the problem here and need me the customer to point this out , what an absolutely disgrace.
LJ
Lauren J's updateReviewer Update
11 Apr 2022, 09:55Today again I have no access to the channels, I am now required to spend the day on chats and calls in order to have my payment allocated.. it's like the allocating of payments expires after a day or two .. they tell me they will allocate my payment, they say they will attach Bank statement to my profile
When I call in after being disconnected they tell me no payment is reflected on my profile and no bank statement is attached
I want my money back
When I call in after being disconnected they tell me no payment is reflected on my profile and no bank statement is attached
I want my money back
LJ
Lauren J's update11 Apr 2022, 09:55
Reviewer Update
Today again I have no access to the channels, I am now required to spend the day on chats and calls in order to have my payment allocated.. it's like the allocating of payments expires after a day or two .. they tell me they will allocate my payment, they say they will attach Bank statement to my profile
When I call in after being disconnected they tell me no payment is reflected on my profile and no bank statement is attached
I want my money back
When I call in after being disconnected they tell me no payment is reflected on my profile and no bank statement is attached
I want my money back
LJ
Lauren J's updateReviewer Update
15 May 2023, 13:30Below is the text messages I am now receiving dated 15/05/23, over a year later from my 1st complaint
They think I will actually pay them this amount after the trouble they put me through. Lol ...
Why do I owe DStv anything? They couldn't even allocate my initial payment , I didn't even get a month of content access what a joke
Vasmartt Trust CC is authorized by Multichoice to collect the outstanding balance on your DStv account. Please pay R268.64 to settle your balance. You can pay here https://payat.io/dstv/**********75 or call us on ********** for payment options. Thank you.
They think I will actually pay them this amount after the trouble they put me through. Lol ...
Why do I owe DStv anything? They couldn't even allocate my initial payment , I didn't even get a month of content access what a joke
Vasmartt Trust CC is authorized by Multichoice to collect the outstanding balance on your DStv account. Please pay R268.64 to settle your balance. You can pay here https://payat.io/dstv/**********75 or call us on ********** for payment options. Thank you.
LJ
Lauren J's update15 May 2023, 13:30
Reviewer Update
Below is the text messages I am now receiving dated 15/05/23, over a year later from my 1st complaint
They think I will actually pay them this amount after the trouble they put me through. Lol ...
Why do I owe DStv anything? They couldn't even allocate my initial payment , I didn't even get a month of content access what a joke
Vasmartt Trust CC is authorized by Multichoice to collect the outstanding balance on your DStv account. Please pay R268.64 to settle your balance. You can pay here https://payat.io/dstv/**********75 or call us on ********** for payment options. Thank you.
They think I will actually pay them this amount after the trouble they put me through. Lol ...
Why do I owe DStv anything? They couldn't even allocate my initial payment , I didn't even get a month of content access what a joke
Vasmartt Trust CC is authorized by Multichoice to collect the outstanding balance on your DStv account. Please pay R268.64 to settle your balance. You can pay here https://payat.io/dstv/**********75 or call us on ********** for payment options. Thank you.