JV
Juanita V
1 reviews | Active since Feb 2018
18 Aug 2022, 19:18
Dstv streaming False advertising!
I went on the dstv streaming website to subscribe to the streaming service, as advertised it states R699 per month for 3 months. I did subscribe on 20 July and got notified I need to pay R834 on 16 August?? When I asked the agent he advised that the website is not updated as it is not R699. Do not fall for the DSTV **** that is exactly why I cancelled my services 4 years ago. I will be doing that again
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
18 Aug 2022, 19:20Hi Juanita,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply18 Aug 2022, 19:20
Official
Hi Juanita,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
19 Aug 2022, 15:25 Hi Juanita,
We have tried to contact you on ***, with no success.
The discount on the account was removed when the payment did not reflect on the payment date which is the 17th of each month. However we can activate a manual discount for the remaining months that you were supposed to receive the discount.
Please confirm if we can continue with the manual discount on your account. After we have added the discount, you can proceed and pay R699.00.
Kind regards
DStv: Hello Peter Team
We have tried to contact you on ***, with no success.
The discount on the account was removed when the payment did not reflect on the payment date which is the 17th of each month. However we can activate a manual discount for the remaining months that you were supposed to receive the discount.
Please confirm if we can continue with the manual discount on your account. After we have added the discount, you can proceed and pay R699.00.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply19 Aug 2022, 15:25
Official
Hi Juanita,
We have tried to contact you on ***, with no success.
The discount on the account was removed when the payment did not reflect on the payment date which is the 17th of each month. However we can activate a manual discount for the remaining months that you were supposed to receive the discount.
Please confirm if we can continue with the manual discount on your account. After we have added the discount, you can proceed and pay R699.00.
Kind regards
DStv: Hello Peter Team
We have tried to contact you on ***, with no success.
The discount on the account was removed when the payment did not reflect on the payment date which is the 17th of each month. However we can activate a manual discount for the remaining months that you were supposed to receive the discount.
Please confirm if we can continue with the manual discount on your account. After we have added the discount, you can proceed and pay R699.00.
Kind regards
DStv: Hello Peter Team
Best regards,
JV
Juanita V's updateReviewer Update
23 Aug 2022, 10:46Good day thank you for the feedback. Yes you can proceed I would appreciate it. Is it possible to run my bill on the 20th of each month that is when my salary is paid into my account and reason why I subscribed initially on the 20th
JV
Juanita V's update23 Aug 2022, 10:46
Reviewer Update
Good day thank you for the feedback. Yes you can proceed I would appreciate it. Is it possible to run my bill on the 20th of each month that is when my salary is paid into my account and reason why I subscribed initially on the 20th
JV
Juanita V's updateReviewer Update
17 Sept 2022, 13:06Good day as promised in your previous correspondence with me yet the premium went off today and not as promised by DSTV that it would be R699 nor that I requested it to debit on the 20th each month?
JV
Juanita V's update17 Sept 2022, 13:06
Reviewer Update
Good day as promised in your previous correspondence with me yet the premium went off today and not as promised by DSTV that it would be R699 nor that I requested it to debit on the 20th each month?