DSTV streaming- direct and with Android TV Box

Since 4 Feb 2023 I have been in contact with Multichoice regarding problems with streaming. Whenever you change the channel you get a error message - sorry there is a problem - either too many streaming or streaming error - try again. Which usually works. I have confirmed with them my TV Model , fibre speed ( both accepted). Every time my query is escalated but with feedback only in one occasion. Their chat bot recommended a new TV!!I In the meantime I bought a Android TV Box - now we get black screen when trying to open DSTV. All software updated. Their customer service us non existant.