DStv streaming billing department can't do their jobs

Jesse Hutton Customer number *** ***

I'm back here again to vent my frustration. After our last conversation my streaming package was finally reconnected and my payment was said to be allocated. LIES !! Today they disconnected me again just in time to prevent me watching an afternoon and evening of premier League football.

I was able to stream on Wednesday to Friday then I received an SMS on Friday telling me I need to pay or else I will be disconnected and true to your word I was disconnected today.

3 of the agents I spoke with who all requested my bank statement to be sent in with pdf format all said they will attach this statement to my profile. LIES !!!!!

I just got off a call with your customer care centre and was told there is no payment statement attached to my profile.. no surprise why I have been disconnected again.

So how does it work ? I pay DSTv R409 for a compact streaming package on 30th March and have only been connected for 3 days then disconnected again, now I'm told I must pay again... Even my profile on my DStv website shows I must still pay ? Iv paid for a month I'm sure by the end of the month I will be billed again even though I haven't even been able to stream??

You guys better sort out the online streaming account / billing department or else you will lose customers. I am tired of messaging calling and emailing to get online streaming , I have paid , you guys connected me for 1 day then disconnected me. 4 days later you connected me again this time for 3 days then disconnected me again. It is now Saturday and I can't watch weekend football. You guys are not fixing the problem here and need me the customer to point this out , what an absolute disgrace.

I do pray that there will be an alternative provider for sport streaming in RSA soon so that paying customers can actually watch live sport..