DSTV Streaming App

The DSTV Streaming App is pathetic. DSTV changes the app regularly without giving notice to its clients. The latest version changed a few weeks ago is Version 3.0.0 . This app is slower to load than previous versions and creates problems when swapping from one channel, to the other. There is no option on the menu to leave the app should you want to swap to another streaming service such as Netflix or UTube other than to sign out and sign in again requiring passwords and connection via a phone. DSTV/ Multichoice provide no means of contacting them about problems experienced. Their WhatsApp contact is monitored by a chatbot and the menu has no options about DSTV Streaming the app has regular streaming /transmission problems where viewing is stopped and a restart is required . The direct phone line is monitored by staff who know nothing about the App or service and are only able to assist with Payments or error corrections on decoders. if they want to advertise and sell this product they need to service these customers as well not simply decoder customers. we are using the App on a new Samsung TV with a 100Mbps fibre line directly linked to the modem with an Ethernet cable so there should be no signal problems. When we experience problems we swap to Netflix and experience no streaming issues. Time to sort out this App or change the designers or service providers