DSTV Streaming and services really bad

I am not sure if i am the only person experiencing this issue , on the 26th of November 2022 i decided to sign up for the DSTV Premium Streaming services . On the sign up page it ask for your Card Details to pay now . I put in my Credit Card Details and payment was made immediately . DSTV have confirmed that i need to send proof of payment where to i explained it was not an EFT payment , i have sent my Bank Statement and the email Notification from my bank verifying the Purchase but they can not use it, does this mean i lose R 699 and paid for a service i will never be able to use? It is the 5 of December 2022 and my services have still not been activated . I have been calling everyday since the 26th of November and send numerous emails to Proof of Payments , the only response i get every single time is that it has been escalated to the billings department and someone will call me back which has never happened. This is really a Joke, when you follow the same steps signing up with Netflix, Disney Plus or Primevideo your services work immediately . DSTV and Multichoice wake up and get your billing sorted if you want to play with the Big providers!