SS
Strother S
1 reviews | Active since Apr 2022
04 Apr 2022, 17:33
Dstv streaming and online card payment is **********
Have created a streaming account on the 27th March , did the R409 payment for compact package. This was done on the online card payment option when selecting the package. After 110 minutes of calls and over an hour with live chat, my package is still not activated. I have emailed 3 types of proofs of the payment yet still they cannot allocate it to the account. No one can help, money is paid but no service. This is *****, taking my hard earned money for no service. Totally disappointed.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
04 Apr 2022, 22:32Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply04 Apr 2022, 22:32
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
SS
Strother S's updateReviewer Update
06 Apr 2022, 07:22Dstv connected the package for last night, now it disconnected again. Same thing been happening since the 27th March. Cannot understand how the payment cannot be found to allocate to account. Please find it as I have sent 3 different proofs, thats all I can do, Dstv need to get involved to track it and allocate, this is shocking. 10 days to find a card payment???
SS
Strother S's update06 Apr 2022, 07:22
Reviewer Update
Dstv connected the package for last night, now it disconnected again. Same thing been happening since the 27th March. Cannot understand how the payment cannot be found to allocate to account. Please find it as I have sent 3 different proofs, thats all I can do, Dstv need to get involved to track it and allocate, this is shocking. 10 days to find a card payment???