DSTV streaming an absolute nightmare, multichoice is failing..

I am extremely dissapointed with DSTV streaming subscription. I mistakenly created 2 profiles, which I only realised after paying. I tried the whole day to delete the duplication, I tried all available platforms and still my issue was not resolved. The 3 call center agents I spoke with informed me they do not resolve streaming subscription issues, the chatbot was also not helpful, I was just informed the matter will be escalated. My Dstv app was just as useless as the other platforms, there is no deactivation option. I do not know why Multichoice will have streaming services yet fail to resolve minor technical issues. If I knew the service was this horrible, I would have never wasted my money. I paid over R400 only to access ENCA, what the hell, yall must get your **** together. I want my account deactivated ASAP and refunded back my money. I have never been this frustrated, what is the point of the stupid chatbot and call center when customer issues are not immediately attended to? No wonder people are closing down their DSTV accounts, your service is poor and pathetic. Sort your ****