DSTV Streamer Online Order

I have ordered a DSTV Streamer on 06 July 2023 online and received confirmation via email with all my correct information , paid for and order number. Followed up the following week, I was told that they could not pick up the order number, then I was told that I received it in October 2022... I was fuming. After a big arguement, I was told that I would recieved it a week later. I called again, but to no avail, same story .. My blood was boiling. I informed them again that I have not yet received the Streamer. THe consultant informed me that I would received it on 28/07/2023. And Guess What? I called again to inform them that it was already delivered and was signed by some person. I told her that I do not even know such a person. When she gave me the address it was an incorrect address!!! I mentioned so angrily who gave that address as on my confirmation order all my details are correct. She apologized profusely but Told her that I am very unhappy with the service. She told me that she changed the address and escalated to the relevant department and that I should received it today... And Guess what I still have not received it yet... I have called a few times today.. but to no avail.. only to find out that I will only get a response in 2 days time. So unacceptable.... Poor customer service......