DStv Streama box - what a waste

I bought a DSTV streama box over the weekend. The reason for this purchase is that I was unable to carry in streaming dstv on my Hisense smart tv which I bought two months ago, as DSTV announced that Hisense and Samsung smart tvs are not compatible with streaming. The dstv streama box comes with no instructions or booklet. I connected it and it was not easy to get it connected. Once I finally got it connected I found that no matter the channel I watched, after 15 minutes, it is as I pressed the pause button on the remote, and adverts about different shows comes up. I then discovered if I press the okay button on the remote , it takes me back into the programme. After trying to get hold of someone at dstv to help me I was told to go the streaming app and speak via WhatsApp on the question or help line shown. After doing this, I was told that I need to update my software on my tv. I told them I bought the streama box in order to watch dstv as apparently my tv is not compatible . Nobody can give me an answer. I am so not impressed with DSTV. What a waste of money