DStv Stream - Worst service in SA

Stream services have been down for 4 days - when calling the call center very poor customer service received. Unable to tell me when issue will be resolved or give me contact details of someone who is able to assist. No service yet I am continued to be billed with no answer as to when my service will be reinstated. Cannot understand how DSTV continue to raise their annual fees yet a continued decline in their services.