IP
Ian P
1 reviews | Active since Dec 2023
29 Dec 2023, 10:00
DSTV Stream - useless
This should be 0 stars as they provide 0 service. Have now spoken to the Contact Centre twice, responded to their service evaluation and left a message on the DSTV Facebook page - all with 0 response. My DSTV Stream does not have all the channels - starts at channel 107, doesn't have the History Channel or Sky news. Nobody at the Contact Centre can sort it out despite spending over an hour on the first call and twenty minutes on the second. All requests for Technical Support to call me back to sort it out receive no response. I cant even call it appalling service because it is 0 service. How can Netflix and Prime get it right and DSTV get it so wrong?
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
29 Dec 2023, 10:02Hi Ian Paterson,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply29 Dec 2023, 10:02
Official
Hi Ian Paterson,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
IP
Ian P's updateReviewer Update
03 Jan 2024, 10:02There there - still no response or attempt to resolve this matter by DSTV - how are they allowed to continue to act dishonestly without any comeback. If you are providing less that is being payed for you are ripping the Customer off / *****ing from them. If you don't offer the fullDSTV bouquet on DSTV stream you are not delivering what your Customer is paying for. Channel 101, Sky News and the History Channel are the most significant reasons for me choosing to stream DSTV. One month in and they are still not received.
IP
Ian P's update03 Jan 2024, 10:02
Reviewer Update
There there - still no response or attempt to resolve this matter by DSTV - how are they allowed to continue to act dishonestly without any comeback. If you are providing less that is being payed for you are ripping the Customer off / *****ing from them. If you don't offer the fullDSTV bouquet on DSTV stream you are not delivering what your Customer is paying for. Channel 101, Sky News and the History Channel are the most significant reasons for me choosing to stream DSTV. One month in and they are still not received.