1 reviews | Active since Aug 2012
DSTV Stream - Save money and face unacceptable frustration.
I have been using DSTV Stream on an Apple TV using the Apple TV app connected to a 1Gb Wifi connection and also on a Macbook Air for two months and I seriously could not recommend switching to this offering from DSTV.
On the Apple TV the interface is clunky and it is really difficult to go to a program you might want to watch occasionally. For instance if you want to watch channel 183 once in a while you have to scroll through all channels from 101 until you get to 183 and that is a slow process as it only loads around 6 Channels at a time. Sure it has a Recently Watched collection of channels, but this often doesn't load immediately. If you go to All Channels you get the irritating loading symbol for anything up to 2 minutes (remembering I have the fasted internet connection available)
At least once a week you will get a "Whoops something has gone wrong try again later" message followed by a CDNAT400 error code and nothing will work (especially trying to identify what a CDNAT400 error is). The quickest way round this is to delete the app completely and reload it starting all over again. This can happen in the middle of a program you are watching and you then miss a significant portion of the program.
On the Macbook Air at least the interface is slightly better in that All channels will display a block of channels that is easy to scroll through and pick your channel. Problem is you are restricted to watching on a laptop screen not a TV screen. Don't waste money on a ****le to mirror your screen onto the TV as most ****les are incompatible with the security setup in the DSTV Stream to stop cloning. Again you frequently get the CDNAT400 error and everything grinds to a halt. Fortunately you can just close the window open it again and sign in to cure it.
In the two months I have had Stream programs I have been watching have just stopped working on both devices.
Trying to plan your viewing ahead is difficult with the TV Guide being frequently unavailable or it will only show 5 channels and nothing can be done to display more - scrolling through channels doesn't work when this happens.
Although I save R300 per month on my old DSTV bill the frustration encountered in trying to use it is not worth the saving.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
