GB
George B

1 reviews | Active since Aug 2012

16 Mar 2024, 15:04

DSTV Stream - Save money and face unacceptable frustration.

I have been using DSTV Stream on an Apple TV using the Apple TV app connected to a 1Gb Wifi connection and also on a Macbook Air for two months and I seriously could not recommend switching to this offering from DSTV.

On the Apple TV the interface is clunky and it is really difficult to go to a program you might want to watch occasionally. For instance if you want to watch channel 183 once in a while you have to scroll through all channels from 101 until you get to 183 and that is a slow process as it only loads around 6 Channels at a time. Sure it has a Recently Watched collection of channels, but this often doesn't load immediately. If you go to All Channels you get the irritating loading symbol for anything up to 2 minutes (remembering I have the fasted internet connection available)

At least once a week you will get a "Whoops something has gone wrong try again later" message followed by a CDNAT400 error code and nothing will work (especially trying to identify what a CDNAT400 error is). The quickest way round this is to delete the app completely and reload it starting all over again. This can happen in the middle of a program you are watching and you then miss a significant portion of the program.

On the Macbook Air at least the interface is slightly better in that All channels will display a block of channels that is easy to scroll through and pick your channel. Problem is you are restricted to watching on a laptop screen not a TV screen. Don't waste money on a ****le to mirror your screen onto the TV as most ****les are incompatible with the security setup in the DSTV Stream to stop cloning. Again you frequently get the CDNAT400 error and everything grinds to a halt. Fortunately you can just close the window open it again and sign in to cure it.

In the two months I have had Stream programs I have been watching have just stopped working on both devices.

Trying to plan your viewing ahead is difficult with the TV Guide being frequently unavailable or it will only show 5 channels and nothing can be done to display more - scrolling through channels doesn't work when this happens.

Although I save R300 per month on my old DSTV bill the frustration encountered in trying to use it is not worth the saving.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply16 Mar 2024, 15:15
Official
Hi George, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards,
DStv: Hello Peter Team