DSTV Stream Premium account holder and treated like a bot not a paying client

Absolutely ridiculous customer support. The DSTV Stream has been done for more than 24 hours and still no proper response received. If you look at their social media it is filled with multiple subscribers who have the same issue and yet no one can get feedback as to what is going on. Online help chat said it was my problem as they don't pick up my ID, funny cause I used it to sign in via WhatsApp. WhatsApp's AI checked and there was seemingly nothing wrong. Facebook messenger chat said to unlink and relink my account, however when asked how to do it I was advised to follow the instructions for signing up for a new account. Obviously this didn't work as my email is already linked to my current account. Then I was told to rather select sign in, which just took me straight to DSTV Stream and nowhere on the website is an option to manage linked accounts, however on their FAQ page it states you should click at the top right on your profile and then the option to manage linked accounts will be in the drop-down menu. Shocker! There is no such option. After multiple screenshots of showing who ever was on the other side of that chat that there is no option anywhere, the response was only a reference number and feedback will take 24-48 hours.

So you pay a premium as they are the only legitimate avenue for some sports and shows, just to be unable to use the service and get absolutely no feedback. A company that used to be excellent is left in shambles.