DSTV Stream package not activated

I've subscribed to dstv stream on Saturday (6 April 2024), paid the package,got a message that I will be able to access app within 15min. Well it is Wednesday(10 April 2024) already and still no DSTV stream access, no response on the 3 emails send to help desk, phoned the call centre 4 times for assisstance, and still problem is not resolved!!!!!! If I have to hear "technical error" one more time..... Really? There were no technical error when the money was deducted from my bank account!!!!! I sure hope that this issue will be resolved soon!!! It is so frustrating when you pay for services and there is no service rendered!!!!!!