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CL
Connull L

1 reviews | Active since Jul 2011

12 Oct 2024, 15:42

DSTV Stream Live Streams Not Working!

I have a Mediabox MBX4K Maverick, up until 3 October 2024 I had no issues streaming live streams on DSTV Stream. For over a week now I cannot view any live streams, after calling DSTV customer care the consultant recommended I uninstall the DSTV Stream app and then reinstall it. Whilst on the phone with her I did this but it didn't work, she then confirmed that they do have this issue now and again and I should wait a few days and then it will work again. Now over a week later it is still not working, why am I paying for something that doesn't work, are you going to credit me for the time that it is not working? All my other streaming apps Netflix, Prime Video, Disney+ etc. all working 100% and I have a 200Mbps up and download fibre line. This is totally unacceptable!

0
Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply12 Oct 2024, 17:43
Official
Hi Connull, 

Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience. 

Kind regards, 
DStv: Hello Peter Team

Best regards,

CL
Connull L's update12 Oct 2024, 20:35
Reviewer Update
So you will be crediting me in the mean time?
CL
Connull L's update19 Oct 2024, 16:13
Reviewer Update
Now two weeks that my DSTV Stream is not working. No response if I am to be credited for a non working service. Followed the directions from the DSTV consultant and inconveniently did a factory reset of the media box which obviously meant I had to then reinstall all the apps again. Reinstalled DSTV Stream app and guess what, it is STILL NOT WORKING!!!! DSTV cannot blame my media box at it is approved by DSTV and all the other apps like Netflix, Prime etc. work 100%.
DStv (MultiChoice)
DStv (MultiChoice)'s reply19 Oct 2024, 22:26
Official
Hi Connull

Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience. 

Kind regards, 
DStv: Hello Peter Team

Best regards,