DSTV Stream is not working and no refunds when services are not available.

It is very unfair, DSTV stream is not working and there is no error message, calling in is very costly to a call center and one gets cut off while waiting. The problem is that when DSTV stream is down, there is no communications. Now one sits with the problem that one is paid, but no services are received. DSTV call centre are unable to help and that is it from DSTV.