Dstv Stream app not working

Worst service and assistance. Dstv stream app pre fitted on hisense smart tv just loading not connecting. Dstv stream app on my cellphone working. Almost 3 weeks struggling with proper assistance so many phone calls an email complaints lodge. The 1 consultant tell me that hisense smart tv no longer compatible for dstv stream app!! Other Consultant tell me dstv have an technical error and they are busy sorting out the problem NONSENSE. I have tried so many things to sort out this problem. Currently paying for a service I can't use. I am canceling my account after many years. If only KYKNET can be on Netflix. Worst company and bad service.