DSTV STREAM APP IS THE WORST, PEOPLE ASSISTING ARE 10 TIMES WORSE

Bad Review for MultiChoice / DStv

I am extremely disappointed with the service I have received from MultiChoice DStv’s online support team. The level of incompetence from the staff assisting customers is unacceptable.

Firstly, agents repeatedly close chats without our consent or proper resolution. This shows a lack of accountability and care for customers’ concerns. Instead of finding a solution, they simply end the conversation, forcing us to start all over again.

Secondly, every time we reconnect, we are required to explain the same issue to multiple agents before it can even be escalated. This is frustrating, time-wasting, and shows poor internal communication. A proper support system should allow agents to view previous conversations and continue from where the matter was left off.

Overall, the service experience is unprofessional and highly frustrating. MultiChoice needs to urgently train their staff to listen, take ownership of customer problems, and ensure consistency across support channels. Customers deserve better than having their time wasted and their concerns dismissed.