EV
Elmarie V
1 reviews | Active since Nov 2012
14 Feb 2024, 16:50
DSTV STREAM APP COMPLAINTS
The new DSTV Stream App, is one big headache!! When I try to sign in, I keep on receiving the message "you're details are incorrect, please try again"!! Although all my details are correct. I even try the option to reset my password, receive email that password was successfully changed. So I tried AGAIN to sign in with new password....the SAME MSG as mentioned above!! I've even tried the option as recommended by Multi Choice itself, to uninstall app, install again, clean app 'cache' and app "data".... STILL NO SUCCESS!!!!
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
14 Feb 2024, 16:55Hi Elmarie Vorster,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply14 Feb 2024, 16:55
Official
Hi Elmarie Vorster,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
17 Feb 2024, 11:40Hi Elmarie Vorster,
We have tried to contact you to no avail, please note after the escalation that was sent to the technical team, they have responded by stating that you can reset your password and it should be able to allow you to login.
Kind regards,
DStv: Hello Peter Team
We have tried to contact you to no avail, please note after the escalation that was sent to the technical team, they have responded by stating that you can reset your password and it should be able to allow you to login.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply17 Feb 2024, 11:40
Official
Hi Elmarie Vorster,
We have tried to contact you to no avail, please note after the escalation that was sent to the technical team, they have responded by stating that you can reset your password and it should be able to allow you to login.
Kind regards,
DStv: Hello Peter Team
We have tried to contact you to no avail, please note after the escalation that was sent to the technical team, they have responded by stating that you can reset your password and it should be able to allow you to login.
Kind regards,
DStv: Hello Peter Team
Best regards,