SK
Steven K

1 reviews | Active since Aug 2011

29 Nov 2023, 12:54

DSTV Stream and Catch Up - Delayed Highlights

DSTV Stream's Catch Up has been made completely useless for football fans due to recent changes. Highlights for Premier League and UCL matches are no longer available the next day (only one or two matches become available), and you have to wait sometimes 2 days for highlights for all games to become available. And it's not even a licensing issue - cause the same highlights are available first thing in the morning on the Super Sport website for free (but at a lower quality). Why are paying customers considered second rate? Trying to raise it with Customer Care and I'm just told tough luck - that's how it is. DSTV need to start treating their customers better if they wish to retain them.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply29 Nov 2023, 13:05
Official
Hi Steven De Klerk, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards, 
DStv: Hello Peter Team