DSTV Stream account issue

I am writing to provide an update regarding my previous complaint about an accidental payment to my DSTV account and my request for a refund.

Firstly, I would like to thank HelloPeter for publishing my complaint and facilitating communication with a DSTV representative. A representative from DSTV did respond to my complaint initially and assured me that they would pay attention to my issue. However, despite this assurance, I have not received any further correspondence or resolution from DSTV.

It has now been 4 days since the initial response, and I am yet to receive the promised refund or any concrete updates on the status of my request. This prolonged delay and lack of communication are becoming increasingly frustrating.

I would appreciate any further assistance that HelloPeter can provide in expediting this matter. My hope is that DSTV will honor their commitment and resolve this issue promptly.

Thank you once again for your support and assistance.