DSTV STREAM

I missed the match on Wednesday and today's match because my app shows 4 channels. I used chat or and called your consultants but to no avail. Month end I am required to pay my subscription in full but I can even receive help. I have a problem whereby whenever I try to watch someone the App, I get an error about my region and IP address. I cled about it in March and no assistance. No I used the bot and it messed up eve3to the point that I only have 4 channels on the app