1 reviews | Active since Mar 2010

03 Jan 2020, 09:37

Dstv straling my hard earned money

I have posted on Hellopeter at the beginning of December regarding my price lock plan that I have been paying R1003-00. Dstv responded to my post on hellopeter telling me that my account has been escalated to the accounts department.

They again respond that I have been over charged and that the accounts department is working on rectifying the problem as the discounts was not done correctly and I was also paying for two price lock packages. This is the reason as to why I am paying R1003-00 per month and not the agreed amount of R899-00.

Debit order goes off on the 3 January 2020 and guess what I once again paid R1003-00 and still no corrections was made to my account to the correct amount of R899-00 I have now been paying since I have had the installation done in October 2019 been paying an amount of R1003-00 for an agreed amount of R899-00 package.

Think it’s time to say goodbye to dstv and rather join Netflix for the cost of R100-00 per month and have less stress and not have a company like dstv ***** my hardworking money.

One has lost all faith in this company and thinking of it how I advised my families to also do the price lock packages because it’s worth it, well clearly it’s not as I am paying even more then the monthly amount for a normal dstv package.

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply03 Jan 2020, 09:44
Official
Hi, 

We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team
's update03 Jan 2020, 11:55
Reviewer Update
What happens to the extra money that was paid debit from my account since October? And will this be rectified as on all post this was told to me and still it’s not done.