NM
Ntwampe M

1 reviews | Active since Oct 2019

12 Aug 2020, 11:11

DSTV stop adding Showmax to my DSTV Account

DSTV or Showmax keep on adding Showmax to my Account without my knowledge and conscent. I don't watch showmax and I don't have their APP. When I call DSTV they tell me that they can't help me to remove Showmax and update my account accordingly. I do not have a contract with Showmax and the relationship is between the two of them, so they should not make their affair to have a problem on us. I am told I have to drive to a contact centre so that they can help me. What nonsense is that when I was previously helped over the phone regarding the same problem. What nonsense is that? The monopoly of pay TV is making them very arrogant and reckless in how they conduct themselves in relation to their customer service. If they need to help me they can do so on ***. Almost every month I receive a text thanking me for adding Showmax to my account.

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply12 Aug 2020, 11:47
Official
Hi Ntwampe,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 
NM
Ntwampe M's update12 Aug 2020, 15:02
Reviewer Update
Good customer service is not a privilege especially for a paid service. I have been a loyal Dstv for more than 15 years and it is very frustrating to receive such a bad service now and again. Thank you for resolving my query even though I had to report it on Hello Peter. Thank you hello Peter. You are our only hope for good customer service.