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MVDW
Matt Van Der Westhuizen

1 reviews | Active since Dec 2014

01 Apr 2022, 18:40

DSTV stole my money

I went online on DSTV's website and purchased the premium streaming package for R699. The transaction went through and I got a message that it was successful. The money was deducted from my bank account but I had no service. After several fruitless chats with their online agents as well as a telephone call I am still without service even though my bank confirmed that the money was paid over and already banked by DSTV. They keep telling me that I should give them proof of payment. I don't have proof of payment as it was a card transaction that went through their own website. I sent them my bank statement where it was clearly marked as paid to them but I'm still waiting for service. Now I'm out of pocket R699 rand and DSTV, who banked my money is not providing me with service and ignores my request to pay back the money

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Replies (2)
MVDW
Matt Van Der Westhuizen's update01 Apr 2022, 21:11
Reviewer Update
Hi, since posting this, I have noticed that my service is now activated. Thank you. It's sad that it took almost 2 weeks of frustration and multiple contacts to get it sorted but at least it's done now. Thanks for your reply.
MVDW
Matt Van Der Westhuizen's update03 Apr 2022, 20:47
Reviewer Update
Well I thought it was sorted but subsequently found that there are still no products linked to my profile. Guess I was just lucky the one time I logged on and could see all channels. So here I am 2 weeks since I paid R699 and still haven't received anything for it. Really very frustrating.