1 reviews | Active since Aug 2012
DSTV STOLE MY MONEY
I have deactivated my decoder. Multichoice, due to some system problem, suddenly charged me again without the service being reactivated. They let me know but said that it would be refunded. The refund was R424.00 less than the amount they deducted *******ly, without my permission, directly from my account.<br> <br> I phoned them shortly afterwards and complained about this, it is now a MONTH LATER and they have still not refunded me the rest of what they owe me.<br> <br> Every time I phone they tell me they will not be paying me interest, nor will they be paying the costs I incurred and they cannot tell me when they will refund the rest. And there are no managers to speak to - they are in a meeting EVERY time I phone. <br> <br> I've left messages requesting a manager to phone me back, but have not received any calls.
We have reviewed your complaint and believe that we owe you our deepest apology for the inconvenience caused.
At DStv we are very serious about our customer's satisfaction and we work hard to get to the bottom of any customer complaints.
We have processed you request for a refund. Please note that our finance team will approve your refund next week as they are available weekdays during office hours. Once approved, your funds will reflect into your bank account within seven to ten working days.
We sincerely apologise for the delayed response and the inconvenience caused in this regard.
Thank you for bringing your query to our attention.
Should you require any further assistance, please don't hesitate to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We have reviewed your complaint and believe that we owe you our deepest apology for the inconvenience caused.
At DStv we are very serious about our customer's satisfaction and we work hard to get to the bottom of any customer complaints.
We have processed you request for a refund. Please note that our finance team will approve your refund next week as they are available weekdays during office hours. Once approved, your funds will reflect into your bank account within seven to ten working days.
We sincerely apologise for the delayed response and the inconvenience caused in this regard.
Thank you for bringing your query to our attention.
Should you require any further assistance, please don't hesitate to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah