tM
tobi M

1 reviews | Active since May 2014

30 Apr 2022, 09:01

Dstv stole from me

I paid a the Dstv Premium streaming service beginning of April. Dstv didn’t connect me instead accused me of lying about paying, they proceeded to ask for a whole range of things including Bank statements, screenshots of my sms confirmation and bank account etc. which I sent. After all that they still denied my payment and didn’t connect me. Now on the last day of the month 30th April (after having given up) they sms me saying they found my payment and have connected me for April but when May starts I’ll need to pay for May connection. My current payment is only for April despite the fact that they chose not to connect me.every time I ask for response they say they have escalated the matter and will get back to me but they never do, they just keep asking for my details over and over again. Take this as a warning people Multichoice is out to get your money for no good reason at all…

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Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply30 Apr 2022, 09:04
Official
Hi Tobi, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards,
DStv: Hello Peter Team 

Best regards,

tM
tobi M's update30 Apr 2022, 09:57
Reviewer Update
The audacity of Dstv to ignore the fact that I paid for April, now they are telling atleast I’ll only pay R526 for May. Out of the 699 I paid already and recieved no services. And no Dstv I do not appreciate your private responses, the point of this platform was a for the public to see what bull**** you do behind peoples back when you think no one is paying attention. You can shove your R526 I still need my April connection that I paid for and a speedy reimbur*****t
DStv (MultiChoice)
DStv (MultiChoice)'s reply30 Apr 2022, 19:00
Official
Hi Tobi, 

Kindly accept our apology for the inconvenience cause with regards to your account.

We have reconciled the account and have credited the account, as your payment reflected on the 28.04.2022. The next payment will be on the 05.06.2022.

Kind regards 
Employee team

Best regards,