DStv stinks

We have had a DStv account for many. many years. Unfortunately the service has gotten really bad. We were constantly getting error messages 143.4. We had to call several times every day to clear the error. Many times we spoke to consultants that were helpful and sorted it out immediately and often we spoke to useless individuals that kept us on the telephone call for an hour or more at one time and was unable to help. During July we continued having this same error 143.4 and calling continuously until a lady decided she would swop our two decoders around - making the primary decoder the secondary one. It worked. We have not had any further problems with that error. However, due to the change she made, it removed our price lock info and added another subscription to our account. Now we keep getting blocked and unable to watch any DStv at all. Messages come to our cell phone afterwards, saying we owe more money. Instead of contacting us directly after all these years of debit order payments and us being their loyal customer. They just block us and demand payment. On Saturday WE had to send proof of payment of THEIR debit order taken, as they had no record of it. How ridiculous! My advise to DStv: if you want to keep loyal customers, you need to treat them better and offer service that is not annoying - on a daily basis.