DSTV still not working and still poor service

On 19 July I issued a complaint on this site pertaining to poor service delivery from Multichoice. A person by the name of Rupert rep**** and indicated that everything is sorted with the DSTV Explora. The joke of the matter is that the Explora was never the problem. I had problems with a single view HD decoder that never wanted to work. Its now been more than a week and still not fixed. The call centre keeps on blaming the new system they are using. It seems that Multichoice and its employees are learning a new system at customers expense and that no one seems to care if customers or their business suffer as a result thereof. No Multichoice agent or senior staff has phoned me since the complaint on this site, only a reply by Rupert who clearly has no idea of what the problem is or how it is going to be fixed. Absolutely disgusted with the service of Multichoice and their employees and their lack of knowledge of a new computer system!