1 reviews | Active since May 2015

30 May 2017, 09:16

DSTV still not able to do their job!!!

<p>So here we go again, 2nd bad review in a row. Dear DSTV/MultiChoice/PriceLock team, I rathereantion all of you since none of you ever want to take responsibility. Again for the 2nd month in a row, you again said on my account that the amount of R1058 will be deducted, which is also wrong as I only have to pay R949 every month (PriceLock), but no you didn't even charge me R1058, you charged me R1933 which is not acceptable!!! Last month we resolved the double debit order and I asked the lady from PriceLock if I owe PriceLock/DSTV anything other than my R949 at the end of May , the answer was "no sir I don't think so, but I will keep my eye on your account for the next 7days and phone you if you owe us anything" I never heard anything from PriceLock team again and saw that I only owed them R1058 on my account, which I didn't really have a problem with, but now where the hell does the R1933 amount come from and who do you think you are just changing the amounts of my debit orders as you please? I will revermount today and I will be taking futher steps if this is not resolved asap!!!!!</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply30 May 2017, 09:32
Official

Dear Eric

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

DStv (MultiChoice)
DStv (MultiChoice)'s reply30 May 2017, 14:43
Official

Dear Eric Grimbeek

Please accept our sincere apology for the frustration caused.

We have sent a follow-up request to the PriceLock team, they will be in touch shortly.

Regards

Elna