mM
mulleroni M

1 reviews | Active since Oct 2016

21 Jan 2021, 14:42

DSTV still manages to inconvenience you after you die !

My father recently passed and in good faith I called the call centre to find out where I can send his death certificate so that they could close his account. The call centre agent advised that I must take the death certificate to the customer services centre to close his account. When I told him that it was inconceivable that they do not have an on-line process or mail address to send the death certificate to, he put the phone down on me. Great service DSTV, and good luck trying to claim your next subscription fee from a deceased person!

Absolute shocker!

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply21 Jan 2021, 16:04
Official
Hi Gavin, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team
mM
mulleroni M's update21 Jan 2021, 18:05
Reviewer Update
Automated responses make me feel so happy