Dstv still ********

Dear Hello Peter

It's like dstv forgets their commitments with regards to my last review that promised that the Netflix subscription is no longer active, which I have just paid them again for the damn thing...

Below is a copied reply from them to fresh up memory :

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Rankwe L

9 reviews | Active since Jan 2021

22 Jul 2022, 06:59 NONSENSICAL MULTICHOICE INCOMPETENCE Hello Peter

Good morning

I am a dstv account holder /existing customer, I just put on my TV to watch morning news in my room and I dis that my bedroom decoder has been disconnected as if tho it wasn't paid for after being charged a rediculous amount of 980 for June month, i have a new decoder as my primary and used the previous primary decoder for extraview in my room... Together with my installer- I was helped by an *********** agent who separated my decoders to be charged separately whom cannot account for it, but I had left it as it was and paid that amount along with a Netflix subscription, but now I can see the problem is not resolved... Im so angry right now because I do not understand what the hell is going on here, my primary decoder is working except the one in my room, which can only mean one thing that the subscription of two separate decoders isn't sorted out.. I am even considering to cancel and discontinue my account with them, I really don't need this nonsense... From one problem to another, it's too early for this nonsense and it's like they did not take you seriously... I need this resolved by today if possible by you please

DStv (MultiChoice)'s reply: 22 Jul 2022, 07:42

Hi Lerato,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards, DStv: Hello Peter Team

Private Reply DStv (MultiChoice)'s reply: 22 Jul 2022, 11:33

Hi Lerato,

We have tried to contact you on ***, with no success.

The charges on your account is for NetFlix from these days:

2022-05-31 until 2022-06-29 an amount of R199.00

2022-06-30 until 2022-07-30 an amount of R199.00

Please note that NetFlix is nolonger active on your account.

Kind regards, DStv: Hello Peter Team

Private Reply Rankwe L: 22 Jul 2022, 12:20

Good day, im not talking about Netflix here, my decoder is blocked and that is what I want to know what is happening.there is only one channel which is 100 and the rest aren't showing. I need that problem fixed by the time when I get home

As for my not being able to be reached , I am at work and I do not answer my phone at my work place, I will be home at 2pm

Rankwe L: 22 Jul 2022, 12:30

And again I do not understand why I still need to pay from June to July, I spoke to your agent shortly after I reported you people and asked for that netflux to be deactivated with immediate effect, not im due again 2022-06 to 2022-07... after I laid a complaint against you... U still bill me for that nonsense I was complaining about?

What on earth is going in with your agents really? Unless I'm not audible enough during conversation, why must I pay 199 still, for that matter I was expecting a call from you to say that this fault is clear, now you are coming back again to say I'm billed for this month again.... Come on man.

Just get my decoder in my room Working, or else it's better we part ways and I stop using ur services

DStv (MultiChoice)'s reply: 22 Jul 2022, 15:00

Hi Lerato,

On the account the extra view with decoders A*** - *** and A*** - *** are both active. Please send us a reply email when you are able to have us contact you.

Kind regards DStv: Hello Peter Team

Private Reply Rankwe L: 22 Jul 2022, 20:38

Hi

I have been expecting your call as I indicated that I arrive home at 2pm... I really need this decoder working plis

Rankwe L: 23 Jul 2022, 10:35

Good day

I would like to find out when this matter will be resolved, I have been waiting still on this decoder that is supposedly to be active, I would not be exchanging dialog with you if it was mow would I?

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As we can all see the dialog exchange and I still suffer the same old request, i called in again this morning and the lady I spoke to said she was escalating the matter, which will be rep**** in 24 hours and said that the monies I've been charged for Netflix will be credited into my account which I do not even beleive DSTV will do.

Please attend these complaints for me.

Thank you