1 reviews | Active since Jan 2011
DSTV still cutting me off
<p>Wrote a review last week about DSTV cutting me off and rude customer service. Rupert rep**** with a stock standard reply and said my account issue was resolved. IT IS NOT RESOLVED - YOU CUT ME OFF AGAIN ON SA****AY. You still have my money paid through YOUR website but for which you just decided to write back to my account 2 months later. FIX IT!!!!!!!!!!</p>
Dear Greig
We are committed to resolving your query. It is certainly not our intention to provide you with a poor customer experience.
As part of the procedure, we will require your bank statement (bank stamped) that reflects the returned payment to investigate further.
Please send us this required information to ***. You will receive the case reference number which we will need to trace your documents and assist further.
Thank you for taking your time to contact us. Should you have further questions, please do not hesitate to contact us.
Regards
Elna
Best regards,
Dear Greig
We are committed to resolving your query. It is certainly not our intention to provide you with a poor customer experience.
As part of the procedure, we will require your bank statement (bank stamped) that reflects the returned payment to investigate further.
Please send us this required information to ***. You will receive the case reference number which we will need to trace your documents and assist further.
Thank you for taking your time to contact us. Should you have further questions, please do not hesitate to contact us.
Regards
Elna
Best regards,