DSTV still cannot give feedback. No justice for the consumer.

I would have given negative stars if there was a way, but the website would crash and i would never be able to write my complaint. After writing my review dated 15 Apr 2020, at 16:03, i was called at around 17:00 by a lady called sheila whom was from the DSTV hello peter complaints department, who promised me that she will get back to me ASAP and disconnect my decoder from the services. its been 2 weeks now and to date, the following has happened: NOTHING. No calls from DSTV, not even an acknowledgment on SMS. i now have a bill that must be paid by the 1 of may 2020 for services. How was DSTV given an essential service permit when they cannot even connect with their customers on the the phone? Maybe I'm just wasting my words by typing this complaint as, their generic answer would be that they have the customers best interests at heart and apologize for the inconvenience. This means nothing to me as DSTV will just cut off my services if i do not pay. no justice for the consumer.