DSTV STILL BILLS INSURANCE for a DEVICE YOU DON'T HAVE

<p>Its now been well over 2 years, and to date still going on that dstv(multichoice) refuses to terminate an insurance on a standard definition decoder that has been inactive for many years. I have made multiple requests for this to be terminated or transfered to the exsisting SD decoder that is active, but this falls on deaf ears.This has been noted by thier contact centre reps when ever i call in, who then informs me that an insurance consultant will me back, but this never happens. </p> <p> </p> <p>I have even logged a "depressed" complaint on thier website, and this still does not receive the attention is requires.</p> <p> </p> <p>I request a full refund since the decoder from the date the decoder was deemed inactive to date or will have to report multichoice to the short term insurance ombudsmans.</p> <p> </p> <p>Someone in DSTV must care enough to respond.</p> <p> </p> <p>Regards</p>