1 reviews | Active since Mar 2009
DSTV still billed me months after I disconnected!!
In about September / October, I disconnected my all DSTV services via the call centre. They confirmed all was off and I double checked that I did not have any services on my TV. Today, 6 months later, I received the balance and realised that, although I still cannot view any DSTV channels, I am still paying every month!!!!<br> This is a breach of contract. I am paying for a service that I do not receive. And it is incompetence that resulted in the call centre not being able to switch off this debit orders.<br> DSTV, please trace back the call I made to your call centre, and PAY BACK THE MONEY!!!!
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please refer to your personal e mail address for more detail pertaining to your query.
To update or change any of your account information, you may also make use of the different options below.
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Your support, and that of all our customers, is important to us
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please refer to your personal e mail address for more detail pertaining to your query.
To update or change any of your account information, you may also make use of the different options below.
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Your support, and that of all our customers, is important to us
Regards
Rupert
The monthly account subscription money taken from me between December 2015 and May 2016, after my subscription was disconnected in December, is still not (and will not be) paid back. DSTV only paid back my positive balance on 16 May of R142. But the monthly subscription for the 5 months in question was ******, and DSTV acknowledged that it will not be paid back. *****s!
The monthly account subscription money taken from me between December 2015 and May 2016, after my subscription was disconnected in December, is still not (and will not be) paid back. DSTV only paid back my positive balance on 16 May of R142. But the monthly subscription for the 5 months in question was ******, and DSTV acknowledged that it will not be paid back. *****s!