DSTV still as *********** as ever! Choose Apple TV!

Honestly the problems never end and the service and level of training is just not acceptable. The latest in the DSTV saga is as follows; On Friday 10th November I went to use my DSTV stream app as usual and noticed that suddenly I was logged out on all of my devices. I tried to log back in but could not get in using my usual login details so I tried to reset my password, but this also threw up an error. Nothing worked.

I phoned in to DSTV and spoke to customer service agent who also tried numerous times to reset my password but he got the same error and couldn't help me any further. He told me it was a technical error on their side and he would escalate to the correct team and it would be resolved within 24 hours. I asked him once again if he can guarantee that it would be resolved within 24 hours and he said yes. 24 hours came and went, so almost 48 hours later I then noticed that my DSTV was also not working on any of the TV's so I called in once again to report both issues. Bearing in mind, it now weekend and we have no way to watch TV at all - a service I am paying over R1000/month for. The agent did some very quick and basic testing and told me that I need to take the decoder in for testing as there seems to be an issue with it. This decoder is 4 months old and the nearest Multichoice offices are over an hour away. After arguing back and forth and being told they cannot help me with either issue, I opted to go through to cancellations and just cancel this contract. It seems that was also not an issue. The cancellations person then tells me my streaming is blocked and I need to send in my ID (no one told me this before) and that for the decoder issue, I either need to take it to DSTV or get an installer back in. The call got cut and I had no idea where to send the ID. I booked the installer to come out and then I called in for the third time today only to be told that they cannot help me over the phone and I have to go online with live chat (again, something new). So, I did that, sent the ID and then later in the day got an email to link my DSTV account. I did that. Guess what?? My whole profile and history with DSTV stream is gone, they have wiped the whole thing. No one asked my permission to do that.

I now find out that my streaming is unblocked and I go up to test the DSTV decoders - low and behold they are working!!!!! So, for no reason at all, you guys block my DSTV streaming account and my DSTV without telling me, you say you will fix it but don't, you then tell me to take my decoder in as it could be faulty, all the while this was done by YOU!! Revolting service! That is almost 4 days with no service but I have paid you in full. Where is my compensation for lack of service and an explanation for this absolute nonsense? Also, where is my list and history with DSTV Stream?