DSTV.. still acting like a monopoly in 2023

Difficult to deal with this company.

Unfortunately, I HAVE to deal with DSTV due to Fibre being unavailable at my parent's place.

My complaint is a number of issues which highlight an overall anti-customer attitude.

1) Unclear information about a change of decoder ownership, a form is provided but inconsistent information on what is required in addition. It takes up to 14 days to process this online, while you have to ensure your DSTV subscription is upto date.

2) The company makes it "your" problem to deal with decoder issues, through qualified technicians (at your cost) or the call center which has not been helpful. I am deeply dissatisfied with this provider (unfortunately I need to deal with them)

I need a speedy change of ownership process and I need clear information on what is required. 14 days will not cut it.