DSTV *****STERS

Dear DStv,

I am beyond frustrated and disappointed with the lack of service I’ve received over the last four days.

I pay R699 every month for the DStv Premium package, and yet I’m unable to access the full list of channels on DStv Stream — only a limited selection is available. I’ve contacted your call center every single day for the past four days. Every time I’m told the exact same thing: “The issue has been escalated, please wait 24 to 48 hours.” And yet, nothing changes. No feedback, no resolution, and no urgency whatsoever.

This level of service is absolutely unacceptable for a paying customer, let alone someone on the Premium package. I'm effectively paying for a service I can't use, and no one seems interested in fixing it. If this is how you treat your loyal customers, it’s no wonder more and more people turn to ******* streaming alternatives — at least there they can actually watch what they want.

I demand that this issue be resolved immediately. I also expect compensation for the days I’ve been unable to access the full service. If I don’t receive proper feedback and a working solution very soon, I will seriously reconsider continuing my subscription and take this matter to consumer protection channels.

Sort this out.

Craig Ortmann DStv Stream Number: *** Contact Number: ***