Dstv stelling peoples money
I posted on hellopeter beginning of dec and I still did not get any feed back to as why my monthly price lock package is costing me R1003 when I signed up for a R899 package. This is beyond pathetic and we getting over charged
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Replies (5)
DStv (MultiChoice)'s replyOfficial
16 Dec 2019, 09:48 Dear Lynne,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
DStv (MultiChoice)'s reply16 Dec 2019, 09:48
Official
Dear Lynne,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
's updateReviewer Update
16 Dec 2019, 09:53This is not acceptable, how long does it take to attend to a issue? I have logged this issues at the beginning of December we are already on the 16th of December
's update16 Dec 2019, 09:53
Reviewer Update
This is not acceptable, how long does it take to attend to a issue? I have logged this issues at the beginning of December we are already on the 16th of December
's updateReviewer Update
16 Dec 2019, 11:23Still do not understand how I am paying R1003-00 for an R899-00 price lock plan?
The price lock plan
Includes the decoder and installation of R899-00
DStv Premium Subscription 02 Nov 2019 01 Dec 2019 02 Nov 2019 809.00
02 Nov Discount 02 Nov 2019 01 Dec 2019 02 Nov 2019 -95.00
02 Nov Explora 3 Payment Plan 24months 02 Nov 2019 02 Nov 2019 02 Nov 2019 49.00
02 Nov Access Fee 02 Nov 2019 01 Dec 2019 02 Nov 2019 95.00
02 Nov Access Fee 02 Nov 2019 01 Dec 2019 02 Nov 2019 95.00
02 Nov Installation Payment Plan 24months 02 Nov 2019 02 Nov 2019 02 Nov 2019 50.00
Why am I paying:
R50-00 for installation
R49-00 for the decoder
R95-00 for Access Fee
I was told that all those things was included into the R899-00 package.
Now |i get billed an R1003-00 amount and non of the things that is usually included in the price lock plan is included i pay extra for these things?
I agreed on a R899-00 price lock plan not a R1003-00 price lock plan.
The premium package without price lock is R809-00 and I am paying R194-00 more, I was happy to not take the decoder on the new price lock plan but I was told by the agent I had to take the decoder and now I am paying for something I was happy to not take.
So even with sending my account I am still not happy with the answer!!!!!!!!!
Responded to the email my account was send from and it returned with address not found
The price lock plan
Includes the decoder and installation of R899-00
DStv Premium Subscription 02 Nov 2019 01 Dec 2019 02 Nov 2019 809.00
02 Nov Discount 02 Nov 2019 01 Dec 2019 02 Nov 2019 -95.00
02 Nov Explora 3 Payment Plan 24months 02 Nov 2019 02 Nov 2019 02 Nov 2019 49.00
02 Nov Access Fee 02 Nov 2019 01 Dec 2019 02 Nov 2019 95.00
02 Nov Access Fee 02 Nov 2019 01 Dec 2019 02 Nov 2019 95.00
02 Nov Installation Payment Plan 24months 02 Nov 2019 02 Nov 2019 02 Nov 2019 50.00
Why am I paying:
R50-00 for installation
R49-00 for the decoder
R95-00 for Access Fee
I was told that all those things was included into the R899-00 package.
Now |i get billed an R1003-00 amount and non of the things that is usually included in the price lock plan is included i pay extra for these things?
I agreed on a R899-00 price lock plan not a R1003-00 price lock plan.
The premium package without price lock is R809-00 and I am paying R194-00 more, I was happy to not take the decoder on the new price lock plan but I was told by the agent I had to take the decoder and now I am paying for something I was happy to not take.
So even with sending my account I am still not happy with the answer!!!!!!!!!
Responded to the email my account was send from and it returned with address not found
's update16 Dec 2019, 11:23
Reviewer Update
Still do not understand how I am paying R1003-00 for an R899-00 price lock plan?
The price lock plan
Includes the decoder and installation of R899-00
DStv Premium Subscription 02 Nov 2019 01 Dec 2019 02 Nov 2019 809.00
02 Nov Discount 02 Nov 2019 01 Dec 2019 02 Nov 2019 -95.00
02 Nov Explora 3 Payment Plan 24months 02 Nov 2019 02 Nov 2019 02 Nov 2019 49.00
02 Nov Access Fee 02 Nov 2019 01 Dec 2019 02 Nov 2019 95.00
02 Nov Access Fee 02 Nov 2019 01 Dec 2019 02 Nov 2019 95.00
02 Nov Installation Payment Plan 24months 02 Nov 2019 02 Nov 2019 02 Nov 2019 50.00
Why am I paying:
R50-00 for installation
R49-00 for the decoder
R95-00 for Access Fee
I was told that all those things was included into the R899-00 package.
Now |i get billed an R1003-00 amount and non of the things that is usually included in the price lock plan is included i pay extra for these things?
I agreed on a R899-00 price lock plan not a R1003-00 price lock plan.
The premium package without price lock is R809-00 and I am paying R194-00 more, I was happy to not take the decoder on the new price lock plan but I was told by the agent I had to take the decoder and now I am paying for something I was happy to not take.
So even with sending my account I am still not happy with the answer!!!!!!!!!
Responded to the email my account was send from and it returned with address not found
The price lock plan
Includes the decoder and installation of R899-00
DStv Premium Subscription 02 Nov 2019 01 Dec 2019 02 Nov 2019 809.00
02 Nov Discount 02 Nov 2019 01 Dec 2019 02 Nov 2019 -95.00
02 Nov Explora 3 Payment Plan 24months 02 Nov 2019 02 Nov 2019 02 Nov 2019 49.00
02 Nov Access Fee 02 Nov 2019 01 Dec 2019 02 Nov 2019 95.00
02 Nov Access Fee 02 Nov 2019 01 Dec 2019 02 Nov 2019 95.00
02 Nov Installation Payment Plan 24months 02 Nov 2019 02 Nov 2019 02 Nov 2019 50.00
Why am I paying:
R50-00 for installation
R49-00 for the decoder
R95-00 for Access Fee
I was told that all those things was included into the R899-00 package.
Now |i get billed an R1003-00 amount and non of the things that is usually included in the price lock plan is included i pay extra for these things?
I agreed on a R899-00 price lock plan not a R1003-00 price lock plan.
The premium package without price lock is R809-00 and I am paying R194-00 more, I was happy to not take the decoder on the new price lock plan but I was told by the agent I had to take the decoder and now I am paying for something I was happy to not take.
So even with sending my account I am still not happy with the answer!!!!!!!!!
Responded to the email my account was send from and it returned with address not found
's updateReviewer Update
17 Dec 2019, 11:23The price lock team does not come back to me I have phone numerous times and I have heard a million times that it will be escalated to the price lock team. How is it even possible to have two pricelock decoders on my account? And I have been paying for two months and no one can get back to one regarding this issues and nothing gets solved. This is very disappointing as I have been a loyal paying client for many years and this kind of service makes a person not want to be apart of dstv any longer. Maybe I should sign up for Netflix which cost 100% less then dstv and I can see more there and don’t have to see repeats of the same movie a million times.
's update17 Dec 2019, 11:23
Reviewer Update
The price lock team does not come back to me I have phone numerous times and I have heard a million times that it will be escalated to the price lock team. How is it even possible to have two pricelock decoders on my account? And I have been paying for two months and no one can get back to one regarding this issues and nothing gets solved. This is very disappointing as I have been a loyal paying client for many years and this kind of service makes a person not want to be apart of dstv any longer. Maybe I should sign up for Netflix which cost 100% less then dstv and I can see more there and don’t have to see repeats of the same movie a million times.
's updateReviewer Update
30 Dec 2019, 15:03Still getting notifications that my account is R1003-00. This was escalated to the accounts department, I was informed that I am being billed for 2 price lock package. But yet it is still not rectified
Your next DStv debit order of R1003.00 will collect on 02/01. You can manage your accounts on My DStv on dstv.com
This price lock department and dstv is *****ing our money
Your next DStv debit order of R1003.00 will collect on 02/01. You can manage your accounts on My DStv on dstv.com
This price lock department and dstv is *****ing our money
's update30 Dec 2019, 15:03
Reviewer Update
Still getting notifications that my account is R1003-00. This was escalated to the accounts department, I was informed that I am being billed for 2 price lock package. But yet it is still not rectified
Your next DStv debit order of R1003.00 will collect on 02/01. You can manage your accounts on My DStv on dstv.com
This price lock department and dstv is *****ing our money
Your next DStv debit order of R1003.00 will collect on 02/01. You can manage your accounts on My DStv on dstv.com
This price lock department and dstv is *****ing our money