DSTV Steam - Not working and no support to solve.

DSTV Stream - i am currently faced with streaming limit reached(since Thursday 18 April) however i only have three devices(it would be two but the one keeps coming back even if i delete it) on it which are all mine and none of them are streaming at the moment

I have tried working with Someleze and Mashoto on chat

- I have been asked to delete and reinstall the app - Clear cache on my phone and then when they talk me through it and cant find how to clear cache on my phone they say never mind lets try something else - i have been asked to change my password - i have been asked to delink and re link my dstv package - i was then requested to share my login details which i refused and was told by the support agent "then i really dont know what to do now - then i was told i must wait 24 hours - which i responded unacceptable as i am paying for a service and not able to use it - Support then says to me IT is working on it and will solve it - i ask how will i know its solved - i must keep checking after telling me it will take 24 hours - which i responded to saying it needs to be fixed now - the Support agent says ok and thats it

It is pathetic service - we must pay for a service but wait 24 hours to use it and also constantly follow up to get issues resolved and even instructed to follow up

I have asked for the IT reference number and told i cannot get that - so i dont even know if the ticket was logged with IT