DSTV *****s my money

I am Very unhappy with the service i am getting from DSTV , For the past few months DSTV has charge me extra for my Showmax and promised me a refund which they eventually gave me back in 2 months . My Company payed my salary into a different account so when my debit order went of there was no funds but i payed the same day my account from a different bank account of mine ( Which means a payed my account on time the same day the correct amount ) Still DSTV charges me an extra R190 for the debit order that did not go off . Answer me DSTV you got your money the same day how can you charge me extra R190? If i did not pay my account when i was supposed i would understand , but i payed when i was supposed to and at the same day ( no loss to DSTV) Even when i spoke nicely to the lady at DSTV help desk *** she was very rude and very unprofessional . If this is the treatment and service DSTV offers the there premium client being a DSTV client for years . I will terminate my contract and tell every one i know about DSTV bad service and client care . And hopefully much more people will terminate there services from DSTV and will find alternative ways to watch TV and Movie entertainment where people are handled with respect and decency and not just a number . I hope DSTV rectify s my account .